Question 1

Do customers ring someone else if I miss the call?

Accepted Answer

Often, yes. Research shows most people call the next number on their list within 60 seconds of a missed call. We make sure you don't lose that customer.

Question 2

Is this an answering service or a call centre?

Accepted Answer

This is call answering. We pick up when you can't, take the details, and send you the job. No scripts, no sales pitch, just the information you need to call them back.

Question 3

Can it handle out-of-hours calls?

Accepted Answer

Yes. We answer 24/7, including evenings, weekends, and bank holidays. You choose when calls forward to us.

Question 4

What details do you capture from callers?

Accepted Answer

Name, phone number, address, what they need done, and when they're available. Everything you'd ask yourself. You get it all in a clear summary within seconds.

Question 5

How fast do I get the message?

Accepted Answer

Instantly. As soon as the call ends, you get a notification with all the details. SMS, email, or both - your choice.